Not Just Another App
It goes above and beyond to keep cases securely documented and organized, staff up-to-date, and collaboration intact.
  • Accessibility
  • Documenting
  • Assigning
  • Tracking

Microsoft Azure Cloud

Working on the Azure Cloud Environment gives you secure access to your data anytime, anywhere.

Multi Device Mobile Platforms

Have the flexibility and convenience of working across multiple devices.

Cross Browser Compatibility

Works with browsers such as Internet Explorer and Google Chrome.

Get the Most Out of Followit
 
Take control of your company’s communication and collaboration processes with Followit’s features.

Custom Template

Allows you to create customized fields to capture particular information related to the case or record such as amounts, dates, lists of items, among others.

Interactive Reports

You’re looking at Followit reports and want to investigate further by looking into specific cases. You may do so by clicking on the case links that will take you directly to the case without having to go back and forth through searches.

Expiration Dates

Apart from setting a date for when the case must be resolved, you can also set a due date for when you need the input you asked for from your coworker. If it expires, and the case wasn’t accepted, it will return to the original owner.

Secure Areas

Sometimes information can be a sensitive matter. Secure Areas will let you set permissions that allow certain users to have access to these areas. For example, Human Resources departments who work with Social Security numbers, memos, and payroll can use this feature to restrict other users from accessing sensitive information.

Global Search

Have the customer on the phone and need to find their case right away? By providing a global search option, you can quickly find a case without having to make customers wait.

Report Export & Printing

Show your staff where the bottlenecks occur and identify areas of improvement. It’s easy to present, share or compare reports by exporting and printing with a click of a button, allowing you to make better decisions about processes in your company.

Case Following

No more worries! If you really want to be in the know, Followit gives you the option to follow a case. This way you’ll know more than when the case was accepted and when it was finalized. You’ll know when a person added a document, referred, delegated or updated the case.

Alerts & Notifications

Leave no space for excuses. Instantly receive email and dashboard notifications of when your sent case has been accepted, finalized, updated, or when you have been assigned a case.

Reopen Case

Forgot to add something or has the case resurfaced? If for any reason you have to reopen a case, you can do so. Plus, you can monitor why and how often cases have to be reopened.

Private & Public Categories

Protect your data and documentation by deciding whether categories should be private within the area or public for everyone. Restrict access to avoid data corruption.

Microsoft Azure AD

With Azure AD easily sync your corporate’s Active Directory, eliminating the need to create separate accounts per user.

Decline Cases

If the case wasn’t intended for you or there isn’t sufficient information, you can choose to decline a case and provide a reason why.

Take Your Business to the Next Level by Improving What’s Essential.
Get started now and give these features a try!